Delivery, returns and the small print.
Everything below, answered plainly. Still stuck? Contact us — a person replies within a day.
Still deciding?
Order free samples first — six fabrics and three finishes at your door within a week.
Order free samplesIn-stock pieces arrive in about three weeks. Made-to-order tables and custom fabrics take five to seven. You pick the delivery day once your order is ready.
Yes — up to six fabric swatches and three wood finishes, free, at your door within a week.
You have 100 nights. If a piece is not right, we collect it free and refund you in full.
No. Every piece arrives assembled by our own two-person delivery team, placed in the room of your choice.
Ten years on every frame and joint, five on mechanisms and electrics. If we cannot repair it, we replace it.
Yes — join the trade programme for 15% off, a finish library and a dedicated project contact.
Please do. Copenhagen, London and Berlin showrooms hold the full collection with no appointment needed.
Tables and storage, yes — to the centimetre, in six to eight weeks, with the same guarantee.
Send a photo to hello@fernhollowliving.com. Most repairs happen in your home; bigger ones go back to the bench that made the piece and return within a fortnight.
White-glove delivery across Denmark, Germany, the UK, France, Austria and the Netherlands. Anywhere else — ask us, we usually find a way.